Thanks for reaching out to Apple Support Communities.DVD Won't Play on Mac - Why It Happens and How to Fix It

If the disc continues to not be recognized, contact Apple, an Apple Authorized Service Provider, or make an appointment with an Apple Retail Store for additional troubleshooting, evaluation, or service.

OS X 10.7 Lion or later: Open System Information by choosing 'About this Mac' from the Apple () menu.

Mac OS X 10.6 Snow Leopard or earlier: Open Apple System Profiler by choosing 'About this Mac' from the Apple () menu.

The System Profiler or System Information may provide additional information regarding what media your computer supports. Ensure your drive can read the specific type of disc being used.Reset the System Management Controller (SMC).

For best results, connect the MacBook Air SuperDrive directly to the computer's USB port instead a USB hub.

The MacBook Air SuperDrive is designed to be used with MacBook Air and Mac mini computers that do not have a built-in optical drive.Check the disc's surface for scratches and dirt, since these things can prevent the disc from appearing on the desktop.The aluminum enclosure should be facing up. Make sure the drive is not upside down.The drive accepts discs but they do not mount or are automatically ejected A disc with physical defects may become stuck in or cause damage to the drive. Be sure to inspect discs before use to ensure they are not cracked, scratched, or otherwise damaged Inspection should include the inner ring of the disc which should be smooth and burr free. Follow the steps for the appropriate symptom to figure out whether the issue stems from the drive or the media. Particularly (truncated from the article above):īelow are several possible symptoms you may see. The following Knowledge Base article provides some great steps for troubleshooting your issue:Īpple Computers: Troubleshooting the slot-loading SuperDrive

Mac dvd drive not reading